For any and all help with post-purchase assistance.
You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or +1 802-424-8608. Please include your order number and the reason for cancellation in your message. Orde
At Renoun, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email or phone #] with your order number and any relevant d
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to see where your package currently is!. Tracking information may not be immediately av
We believe in our product and our technology, so we stand firmly behind them. With every ski purchase from us, ski them up to 5 days before January 15ht, 2026, and if you aren't absolutely in love, we'll give you a full refund – no questions asked. I
We want to make sure you get your skis as quickly as possible, so make sure to reach out as quickly as possible for any changes! Send us an email to [email protected], and we will do our best to change the delivery address before it gets shipped out. I
Once an order is placed, we like to have the fastest turn around time possible. That being said, if you want to change your order before it is shipped, we ask that you reach out ASAP. It is possible to change some orders before they are sent out, and
Great question! With our reservation system, we are not able to change the quantity or model of ski once the order has already been placed. However, we can cancel the the original order and help you get the new order dialed in. If you ever need a han